 |
| Figure1: Introverts and Extroverts (Source: IntrovertSpring.Com, 2021) |
Who are Extraverts and Introverts?
Studies have defined extraverts as “outgoing, sociable, talkative, affectionate and fun loving” (McCrae and Costa, 1987; Barrick and Mount, 1991 cited in Qureshi et al., 1995, p.102), whereas, introverts as those who prefer to be alone and could be perceived as shy (Sylvester, 2014, p.263).
 |
| Figure2: The Surprising power of Introverts (Source: CNN, 2012) |
How can each of them contribute in a banking environment?
In a banking environment, there are various tasks that are inclusive of customer facing as well as non-customer facing. For customer facing tasks, it is essential to ensure that the bank assign staff who are with very good communication skills, sociable as well as with outgoing personalities.
This is due to the fact that it is essential to provide a very good customer service and make the customer feel to bank with the organisation for a longer period of time.
Sometimes, various customers might come up with various questions as well as complains, which the front-line staff should be able to handle with minimal intervention of a senior staff.
 |
| Figure3: Introvert
vs. Extrovert (Source:TopdogSocialmedia.Com, 2021) |
Conclusion
Based on the facts explained above,
it is observed that in order to get the best level of efficiency of both the
extraverts and introverts, it is essential to assign them with tasks and
working environments, which are helpful for them to be at their best, rather
mixing up the working environments and tasks which are not suited for their
individual skills and attitudes. It is also essential that this ultimately helps
the performance of the bank.
References
BELOJEVIC, G., SLEPCEVIC, V. and JAKOVLJEVIC, B. (2001). MENTAL PERFORMANCE IN NOISE: THE ROLE OF INTROVERSION. Journal of Environmental Psychology, [online] 21(2), pp.209–213. Available at: http://www.triplaboratory.com/files/Renfroe_25.pdf.
CNN, (2012) The Surprising power of Introverts. [ONLINE].
Available at: http://advertisementfeature.cnn.com/think-brilliant/the-surprising-power-of-introverts.html
[Accessed 7 December 2021].
Introvertspring.com, (2021) Introverts and Extroverts.
[ONLINE]. Available at: http://introvertspring.com/?cat=15 [Accessed 4 December
2021].
As a manager, you want all of your employees to be at their best in terms of energy, efficiency, and motivation—which can be difficult when you're in charge of a mixed group of introverts and extroverts. Thank you for sharing.
ReplyDeleteThank you so much for your valuable comment.
DeleteSachini, you have composed it very nicely, in every company the Front Desk / Customer Care unit play a major role in handling issue, as you have mentioned it's very important to have intro and extroverts which can make the Job easy to all departments.
ReplyDeleteThank you so much for your valuable comment.
DeleteInteresting article with good explanation concerning introverts and extroverts. Actually your blog is useful and it helped me to adding more knowledge. Most companies want to hire more extroverts, but most of the time introverts are more likely to make a company successful (James, 2021).
ReplyDeleteI got really good information from this content. thanks for sharing. It can be a challenge when it comes to supporting the customers when they are comprised of introverts and extroverts.
ReplyDeleteThank you so much for your valuable comment.
DeleteIntroverts and extroverts are often viewed in terms of two extreme opposites, but the truth is that most people lie somewhere in the middle. This will be a good tactic to identify the insight of employee and get maximum out of them to increase performance of the organization.
ReplyDeleteThank you so much for your valuable comment.
DeleteAs the boss, your goal is to have all your employees operating at their peak level of energy, efficiency, and motivation—which can be a challenge when it comes to leading a team comprised of introverts and extroverts. How do you draw out your introverts and get your extroverts to listen, What’s the best way to adapt your management style so that it works for everyone ? You have summarized how to get the best from both categories well ThankU
ReplyDeleteThank you so much for your valuable comment.
DeleteAs a banking staff the condition has been explained very well in an understanding manner. The banking staff has much bigger responsibilities in the societt
ReplyDeleteThe most important thing to do in relation to the topic is to practice activity habits that will help change attitudes towards the relevant areas. The manner in which the relevant points are described in this article is excellent thank you.
ReplyDeleteThank you so much for your valuable comment.
DeleteThere are no any theory to decide which personal type is the best from introvert and extrovert, instead it depending on the context. The company should a plane to appropriatly deploy them to suitable position of company workplace. Thanks you
ReplyDelete